Shipping Policy



Shipping Policy for KUKU MAMA

 Shipping Overview

At KUKU MAMA, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions for the shipping of products purchased from our online store.

Shipping Rates and Delivery Estimates

Domestic Shipping (Within Pakistan)
- **Standard Shipping**: 5-7 business days
- **Flat Rate**: PKR 200
- **Express Shipping**: 2-3 business days
- **Flat Rate**: PKR 300

#### International Shipping
- **Standard International Shipping**: 10-15 business days
- **Flat Rate**: PKR 1500
- **Express International Shipping**: 5-7 business days
- **Flat Rate**: PKR 3000

*Note: Delivery times are estimates and may vary depending on your location and external factors beyond our control.*

### Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

### Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

### Customs, Duties, and Taxes

KUKU MAMA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

### Damages

KUKU MAMA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

### Shipping to P.O. Boxes or APO/FPO Addresses

We ship to addresses within Pakistan, U.S. Territories, and APO/FPO/DPO addresses. However, Express Shipping is not available for P.O. Boxes or APO/FPO addresses.

### International Shipping Policy

We currently ship to most countries worldwide. International shipping rates and delivery times vary based on the destination.

### Incorrect Shipping Addresses and Undeliverable Packages

Please ensure that you provide the correct shipping address. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address or because it was unclaimed, the customer will be responsible for the cost of re-shipping the package.

### Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

**KUKU MAMA**
Email: meridianwellnessinfo@gmail.com